SMB Account Manager
About The Position
Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. We are looking for an SMB Account Manager for our Account Management team here at Greenhouse! As an Account Manager, you will own the entire customer relationship, including renewals, adoption and product optimization strategy, as well as the upselling of new products into our rapidly growing ecosystem of customers. You will not only ensure a premium experience for our customers by understanding their business objectives, but also collaborate with our cross-functional partners to streamline workflows and communication processes within Greenhouse.
Requirements
- Experience in a goal-oriented, customer-facing role (such as SDR, CSM, or AM) with a history of carrying a quota or performance-based targets
- Exceptional verbal, written, and presentation skills
- Excellent time and process management skills
- Strong pipeline management and familiarity with Salesforce
- Proven success navigating organizations and ability to quickly identify the decision makers and the decision-making process for SaaS investments
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
Responsibilities
- Efficiently manage and prioritize relationships within a high-velocity book of business, ensuring consistent engagement across a large volume of accounts
- Develop strategic account plans to identify expansion and upsell opportunities
- Maintain an active pipeline of forecasted renewals and expansions to consistently meet or exceed quota objectives
- Establish yourself as a strategic partner to key stakeholders and executive champions within your named accounts
- Proactively identify at risk-accounts, and own resolution strategies to mitigate churn risk, advising sales leadership of ideal resolutions wherever appropriate
- Be an active participant in building and improving internal operational processes
- Additional projects and responsibilities as business needs require
Benefits
- medical, dental, and vision insurance
- basic life insurance
- mental health resources
- financial wellness benefits
- a fully paid parental leave program
- short-term and long-term disability coverage
- a 401(k) plan and company match
- up to 14 scheduled paid holidays
- up to 80 hours of paid sick leave
- up to 20-25 days of paid vacation time annually, depending on tenure
- flexible paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
