SMB Account Manager

Ivo•San Francisco, CA

2d•Onsite

About The Position

Ivo is seeking an SMB Account Manager to join their team. This role is central to Ivo's fastest-growing segment, the SMB market. The Account Manager will own a high-volume portfolio of accounts, driving expansion, adoption, and renewals at scale. This is an entrepreneurial, commercially-driven role for someone who thrives in a fast-moving environment and wants real impact from day one. The role involves partnering with a dedicated CSM to build playbooks, run webinars, and find creative ways to grow a book of business quickly.

Requirements

2–4 years in SaaS account management, sales, or quota-carrying customer success — with something real to show for it.
Track record of hitting quota through new product sales, upgrades, and expansion motions, not just renewals.
Competitive and creative. You find ways to win, especially when the path isn't obvious.
Strong discovery and demo skills, able to run a structured consultative process with multiple stakeholders.
Commercial relationship builder. You've built durable partnerships with customers and know how to grow them.
Curious about the legal industry and excited by how technology is changing the way companies manage risk and agreements.
Clear, confident communicator with strong instincts for people and able to build trust inside and outside the company.
Highly organized and self-motivated, strong follow-through on commitments, big and small.
High integrity, here to build something great for the long term.

Nice To Haves

Prior early stage or scale-up experience where you built the process from scratch.
Experience working in a startup environment is preferred but not required.

Responsibilities

Own and grow a portfolio of 200+ SMB accounts, hitting revenue targets through contract renewals, upsells, and new product expansion.
Partner with a dedicated CSM to run scaled engagement motions: webinars, campaigns, and proactive outreach that drive adoption and surface expansion opportunities.
Run tight, proactive renewal cycles that close on time and protect revenue.
Maintain accurate forecasts and clean CRM data in partnership with your manager and RevOps.
Build multi-stakeholder relationships through consultative discovery and regular engagement both remote and in-person.
Navigate procurement and contract execution end-to-end, owning the commercial conversation from open to close.
Work cross-functionally with Sales, Legal, Marketing, and Product to solve complex customer challenges that drive expansion and product adoption.
Bring an entrepreneurial mindset to your portfolio, know your customers' business well enough to know where Ivo should be, and drive adoption in the workflows that matter most to them.