SMB Account Executive
About The Position
Dispatch is redefining how the world experiences home and field service. Founded in 2013 and trusted by leading brands and service providers, we power seamless, reliable service experiences through a modern platform built for scale. Our platform gives businesses the visibility, communication, and control they need to manage every step of the service journey, from job acceptance through completion. As part of Manos Software, a Valsoft operating group, Dispatch combines the focus and agility of a specialized software company with the long-term support of a global vertical SaaS organization. We're investing in our product, our customers, and our team with a focus on sustainable growth. We're looking for a high-impact SMB Account Executive who will focus on selling into Service Providers. The ideal candidate loves hunting for new business, building relationships with owners and operators, and helping service businesses modernize the way they manage and grow their operations.
Requirements
- 3+ years of SaaS or software sales experience, ideally in a full-cycle closing role.
- A proven hunter who is comfortable generating a meaningful portion of your own pipeline.
- Track record of achieving or exceeding sales targets.
- Experience managing multiple opportunities and maintaining momentum across a fast-moving sales cycle.
- Strong discovery skills and genuine curiosity about how customers run their businesses.
- Confidence communicating value to business owners and operational leaders.
- Ability to simplify technology and connect product capabilities to practical business outcomes.
- Self-starter mentality with a high sense of ownership, urgency, and accountability.
- Comfort operating in an evolving environment where you can help improve the playbook rather than simply follow one.
- Curiosity and comfort with AI-enabled tools and how they can improve sales productivity, customer insights, and operational efficiency.
- Proven ability to build pipeline through hunting, prospecting, cold calling, networking, and lead generation activities.
- Excellent communication, presentation, discovery, and relationship-building skills.
- Strong organization and pipeline management habits.
- Comfort using sales tools, data, and AI to improve prospecting, outreach, forecasting, and productivity.
- Strong work ethic and a consistent drive to improve performance.
- Internally motivated and comfortable working remotely.
- Ability to move quickly while exercising sound judgment.
Nice To Haves
- Bachelor's degree or equivalent experience preferred.
- Proficiency in Salesforce preferred.
- Experience selling to SMBs, service providers, contractors, field service organizations, or the trades is a plus.
Responsibilities
- Own the full sales cycle from prospecting and qualification through demo, negotiation, and close.
- Independently identify and develop prospective service provider customers.
- Build pipeline through targeted cold calling, email, social outreach, networking, and other creative prospecting strategies.
- Lead effective discovery conversations to understand a prospect's business, workflows, pain points, and growth goals.
- Demonstrate how Dispatch can improve field operations, customer experience, visibility, and efficiency.
- Build relationships with business owners, operators, and other key decision-makers.
- Navigate questions and objections and create urgency around solving meaningful business challenges.
- Maintain a disciplined, accurate pipeline and consistently move opportunities toward a decision.
- Partner with Sales, Marketing, Customer Success, and Product to share market feedback and improve how we win.
- Help refine the messaging, processes, and tactics that make our Service Provider sales motion successful.
Benefits
- Uncapped earning potential
- Remote-first flexibility with optional Boston office access
- Professional development reimbursement program
- Generous medical, dental, and vision package with 90% covered by us!
- Paid parental leave
- 401k with company match
- Company sponsored Life Insurance coverage, short term disability, long term disability
- Wellness and adventure fund
- Monthly personal uber credits
- Flexible Paid Time Off (PTO)
- 9 company Holidays
- Flexible work schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
