Hexagon SmartPlant Instrumentation Support Specialist

AtkinsRéalis•Mississauga, ON

24d•Hybrid

About The Position

The Hexagon Smartplant Smart Instrumentation Support Specialist supports the Hexagon Smart Instrumentation application in a project environment with regards to the following: User support, Project support, SPI project administration including but not limited to maintenance, customization, integration with other software, software upgrades. This role involves system-level activities to support the specified software, including setup and monitoring of application backups, scheduled tasks, batch services, internal development, and managing user access. The specialist will participate in software certification, User Acceptance Testing, Requests For Change, and delivery processes, ensuring issues are communicated to developers and software vendors. They will also configure, test, and deploy SPI for new projects, provide user support for SPI projects and software integration with other applications, maintain project borders and security identifiers, and resolve software installation and CADD problems. Additionally, the role includes training users, supporting and maintaining engineering tools development and certification servers, and collaborating with other IT departments and external vendors to resolve technical issues and implement enhancements.

Requirements

University Preferred College Diploma specialized in a related technology from an accredited institution and minimum of five years of relevant experience.
Capable of supporting the Engineering applications for which the branch is responsible.
Knowledgeable with the Intel hardware platform and Windows Operating system.
Ability to investigate, assess and resolve issues associated with hardware and software problems.
Ability to effectively interface with staff, project management team, and internal clients.
Demonstrate initiative and results-oriented performance.
Good verbal, written, organizational and presentation skills.

Responsibilities

Set-up and monitoring application backup, scheduled tasks, batch services, Internal Development and managing user access.
Participate in software certification, User Acceptance Testing, Requests For Change and delivery processes, ensure issues are communicated to developers and software vendors as needed.
Configure, test and put into production SPI for new projects.
Provide user support for SPI projects and software integration with other applications including but not limited to: SPF, Smart 3D, Smart Instrumentation, Smart P&ID.
Maintain project borders and security identifiers.
Resolve software installation issues.
Liaise with external vendors including IT developers to investigate unusual problems with software releases/ hardware issues, or to receive assistance with hardware and peripheral malfunctions.
Resolve CADD problems related to the software application.
Train users as needed in supported software use.
Support and maintain the Engineering Tools development and certification servers.
Work directly with other areas of IT (e.g. Data Centre, Infrastructure Services etc.) to investigate, escalate requests and/or to seek advice on technical support issues regarding Applications Development, Data Centre and Infrastructure Services.
Liaise with Developers, staff Engineering and Chief Designer to define and implement enhancements.