Smart Home Security Technician-Level I
About The Position
This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience. Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.
Requirements
- Strong written and verbal communication skills
- Two or more years in a customer service industry role
- Strong customer service communication and conflict resolution skills
- Valid driver's license required
- Must be at least 21 years old.
- Must qualify for applicable licenses / certificates
- The ability to use hand tools, laptop, and tablet (required).
Nice To Haves
- Previous experience with both hand and power tools (desired)
- Some sales experience (desired)
Responsibilities
- Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
- Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Benefits
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
