Smart Home Consultant

ADT•Westmont, CA

4d•Onsite

About The Position

As a Smart Home Consultant, you will guide residential customers in designing a home setup that helps protect what they value most. This role combines hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You will activate systems, educate customers on the company's app and features, and ensure every solution fits their unique needs. The Field Operations team, which this role is part of, is responsible for bringing smart security solutions to life, covering installation, service, troubleshooting, and customer education in homes and businesses.

Requirements

High school diploma or equivalent
Valid driver’s license and clean driving record required; additional licensing may be needed based on location
Strong customer-focused communication skills
Technical aptitude with smart device ecosystems and connected technologies
Ability to understand how multiple products interact within a home network
Advise customers on the best system design and setup to support their safety goals
Continuous learner who adapts to new tools and technologies
Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

Responsibilities

Deliver in-home consultations and assessments
Recommend smart home and security solutions based on customer goals
Install and activate security hardware, cameras, IoT devices, and smart home products
Integrate new products with the customer’s existing setup
Troubleshoot and resolve technical questions
Complete customer onboarding and product education
Build long-term customer confidence through proactive support
Identify upsell opportunities that strengthen home protection