Smart Building Account Engineer

CFO Trane U.S. -CFO•Latham, NY

7d•Hybrid

About The Position

The Smart Building Account Engineer is responsible for supporting customer outcomes through Trane’s smart building service offerings by combining technical expertise, data-driven analysis, customer relationship management, and commercial support. This role helps customers improve building performance, energy efficiency, operational reliability, and overall facility outcomes through connected services, building analytics, and optimization solutions. This role collaborates with customers, Account Managers, Contracting and Service teams, Technicians, Energy Engineers, and other internal partners to analyze building and energy performance data, identify opportunities, support solution development, and maintain ongoing customer engagement. This position also supports customer retention, renewals, and growth of Smart Building Services agreements and related offerings.

Requirements

Associate’s degree, Bachelor’s degree, or equivalent combination of education and relevant experience
5+ years’ experience in HVAC, controls, building systems, energy services, technical account support, or a related field
Working knowledge of building automation systems, energy management systems, HVAC systems, and/or temperature controls
Experience gathering and analyzing HVAC, utility, building, or operational performance data
Strong analytical, written, verbal, and interpersonal communication skills
Ability to communicate technical concepts effectively to both technical and non-technical audiences
Ability to manage multiple priorities in a customer-facing environment
Proficiency with Microsoft Office and Salesforce or account management systems
Ability to work independently and collaboratively in a team environment
Valid driver’s license that meets company requirements

Nice To Haves

Experience with BAS/BMS controls, connected building technologies, remote monitoring platforms, or analytics tools
Knowledge of fault detection, energy optimization, measurement and verification, or building performance improvement practices
Experience supporting service agreements, renewals, consultative sales, or account development activities
Familiarity with commercial building operations and facility management environments
Experience presenting technical recommendations and value-based solutions to customers
Industry certifications, including those issued by the Association of Energy Engineers, or the American Society of Heating, Refrigerating and Air Conditioning Engineers are preferred.

Responsibilities

Build and maintain strong relationships with assigned customers and key stakeholders
Serve as a trusted advisor on smart building service solutions and link solutions to customer value
Lead or support recurring customer meetings, including performance reviews and technical discussions
Analyze building, HVAC, controls, utility, and equipment data to identify trends, issues, and opportunities
Translate technical findings into clear, practical recommendations for customers
Support remote monitoring, fault detection, performance analysis, and operational improvement initiatives
Identify opportunities to expand Intelligent Services agreements, renewals, and related offerings
Assist with proposals, scopes, presentations, and other customer-facing materials
Partner with account managers, service teams, controls specialists, technicians, and fulfillment teams to support customer outcomes
Support onboarding and transition of sold solutions into ongoing delivery
Track customer activity, opportunities, and follow-up actions in required systems