Small Format Team Leader

Target • Miami, FL

4d • $23 - $39 • Onsite

About The Position

The Small Format Team Leader role is responsible for enabling a consistent guest experience by ensuring product availability, accurate pricing, and proper signage in Target's smallest format stores. This role involves expertise in operations, process, and efficiency, with duties including cashiering, stocking, presentation, and price accuracy. The Team Leader will provide exceptional guest service, anticipating and customizing each guest's experience. This position offers meaningful experiences for leadership development, building skills in guest service, retail business fundamentals, workload planning, process improvement, and team leadership (interviewing, developing, coaching, evaluating, and retaining talent).

Requirements

• Must be at least 18 years of age or older
• High school diploma or equivalent
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Nice To Haves

• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude towards all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experiences.
• Review area guest, financial, and team outcome metrics to identify opportunities and take action to improve.
• Align team on the right behaviors and execution, celebrate wins, and drive results that deliver outcomes and elevate the guest experience.
• Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute to deliver on department and store sales goals and guest engagement.
• Plan merchandising, pricing workload, make changes to salesfloor merchandise displays, sales plans, and promotions.
• Demonstrate a service culture that prioritizes the guest service experience.
• Model, train, and coach team members on expectations to deliver the service standard.
• Enable a consistent experience for guests by ensuring product is in stock, available, accurately priced, and signed on the sales floor.
• Be an expert of operations, accuracy, process, and efficiency.
• Manage incoming and outgoing products, maintain stock levels, ensure inventory accuracy, and execute product arrangement, pricing, and promotional signing processes for assigned department(s).
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities.
• Help lead team members in assigned department(s) in the backroom and sales floor areas, review reporting to identify gaps, and develop a plan to resolve.
• Enable efficient delivery to guests by leading pick, pack, and ship fulfillment work, as applicable.
• Evaluate candidates for open positions and develop a guest-centric team.
• Participate in team onboarding and learning.
• Close knowledge and skill gaps through training and experiences.
• Establish clear goals and expectations and hold team members accountable.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes to enhance the in-store security culture.
• Support merchandise protection strategies across the total store, including ordering, storage, and application as directed.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
• As a key carrier, follow all safe and secure training and processes.
• Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience during assigned shifts.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU), and Drive Up (DU) and maintain a compliance culture while executing those duties.
• Perform other duties based on business needs.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, which may include medical, vision, dental, life insurance
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED