Small Engine Department Lead Part-Time

E&H Hardware Group•Wooster, OH

13d•Onsite

About The Position

E&H Ace Hardware is seeking an experienced Small Engine Department Lead to oversee daily operations of our small engine department. This leadership role focuses on managing the team, ensuring top-notch customer service, maintaining department standards, and driving sales and service profitability.

Requirements

Strong leadership and team management skills
Extensive knowledge of small engine equipment, repair techniques, and parts
Excellent organizational, problem-solving, and time management abilities
Proficiency with repair logs and sales reports
Exceptional customer service and communication skills
Physical ability to lift up to 50 lbs. repeatedly and perform tasks requiring bending, crouching, and standing
Satisfactory background check prior to employment
Willingness to travel up to 5 days annually for training
Must obtain Stihl Silver Certification within 1 year
High school diploma required
3-5 years’ experience in small engine repair or department leadership

Nice To Haves

technical certifications preferred

Responsibilities

Supervise and coordinate daily activities including repairs, maintenance, and parts sales
Meet or exceed productivity, quality, and profitability goals
Manage technician scheduling and workloads to optimize efficiency
Maintain accurate records of repairs, orders, and inventory
Keep the department organized, clean, and safe
Deliver world-class service to every customer
Address inquiries, concerns, and complaints promptly and professionally
Provide expert advice on equipment repairs, maintenance, and purchases
Collaborate with sales team to promote products and services
Train, guide, and support the small engine team
Monitor performance, give feedback, and assist with reviews alongside the Service Manager
Foster a positive, team-focused work environment encouraging continuous improvement
Diagnose and repair small engine equipment to support the team as needed
Stay current on small engine technology, equipment, and repair methods
Ensure compliance with all safety standards and protocols
Monitor parts inventory and place orders to maintain adequate stock
Track and manage department expenses within budget
Work with vendors to negotiate pricing and maintain strong relationships