Small Business Banking Specialist

Coast Capital Savings • Victoria, BC

5d • CA$56,300 - CA$67,600 • Hybrid

About The Position

Working in the retail branches, the Small Business Specialist partners with small businesses with straightforward needs (including self-employed clients) to help them achieve business and personal financial goals. This position focuses on providing high quality credit, deposit, and ancillary products/services to the branch small business customer with a "business household" approach (the business, the owner and the employees), and includes pro-actively developing business with this clientele. This position is responsible for identifying referral opportunities for other business units including Coast Capital Investments and Business Services.

Requirements

• A minimum of 4-6 years of direct sales experience in Financial Services with an emphasis on sales and service in a lending/risk management capacity or successful completion of the corporately approved lending program.
• High School Diploma plus completion of a Diploma Program (two years of formal education or equivalent).
• Proficient knowledge of banking system
• Intermediate knowledge of applicable word-processing and spreadsheet programs.
• Proficient understanding of personal credit and deposit products and services and some understanding of small business products and services in order to identify opportunities and make quality referrals.
• Working knowledge of the small business sector and its importance to the economy
• Solid understanding of the different legal types of small businesses
• Basic understanding of small business financial statements
• Ability to effectively build productive customer relationships considering both the personal and small business needs of the customer.
• Well-developed influential/interviewing/small business conversation skills sufficient to build strong relationships with small businesses
• Writing skills sufficient to prepare straightforward sales presentations and proposals.

Nice To Haves

• Experience working with self-employed or small business customers would be an asset.
• Preference will be given to candidates with formal post-secondary education in the areas of business, commerce, entrepreneurship, finance or marketing.
• Successful completion of the Canadian Securities Course or the Professional Financial Planning course would be an asset.

Responsibilities

• Ensure compliance requirements within CCS policies and procedures and external regulatory bodies are met.
• Demonstrate commitment by actively contributing support and participation in new Corporate initiatives.
• Dynamically and visibly work collaboratively within the branch Financial Services team, taking a leadership role in the branch in supporting other roles which interact with small businesses .
• Provide coaching, training and mentorship to peers, encouraging and providing cross-sharing of small business knowledge, on-the-job applications and experience among team members and between teams.
• Pro-actively interview both potential and existing small business customers and self-employed personal customers to determine their personal and business goals and to manage the small business household relationship building process appropriately.
• Handle walk-in small business customer traffic for small business deposit, credit or ancillary inquiries, actively cross-sell ing appropriate banking products to new and existing customers and refers clients to other CCS areas for additional needs.
• Network and engage key internal partners (ex. Wealth Management, Insurance Services, Business Services, etc) in building the business household relationship.
• Promote a customer centric team-based approach to the small business household by participating in joint customer calls and presentations.
• In conjunction with the Branch Manager, maintain a high profile among the small businesses in the community which the branch serves and participate in business development activities through active involvement in the business community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED