Small Business Relationship Manager - Los Angeles
About The Position
The Small Business Relationship Manager NMLS delivers customer service aligned with U.S. Bank Core Values while providing comprehensive financial solutions to complex small business clients. Clients generally have annual revenues between $500,000 and $2.5 million, typically not exceeding $5 million. The role deepens existing customer relationships through routine calling and develops new relationships through business development. It combines digital tools with personal connections, manages a portfolio, and works with internal and external networks to grow revenue and support client outcomes. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with continued compliance with applicable registration requirements. It also requires compliance with the U.S. Bank Code of Ethics and applicable anti-money-laundering, Bank Secrecy Act, information security, suspicious activity reporting, account opening, and related policies and procedures. The role may perform other duties as assigned. The position must be performed from a U.S. Bank location on all scheduled work days. Total compensation includes base compensation and eligibility for incentives based on production under the applicable incentive plan.
Requirements
- Expert-level consultative selling, financial analysis, and relationship management skills.
- Advanced business acumen, underwriting expertise, and product knowledge to deliver sophisticated client solutions.
- Strong understanding of banking operations, sales, new business development, customer service and relations, and community relations.
- Professionalism and strong working knowledge of applicable lending policies, credit structures, products, services, and regulatory requirements.
- Typically a bachelor’s degree or equivalent work experience.
- Three to four years of experience in relationship banking.
- NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including ongoing compliance with legal and regulatory registration requirements.
- Maintain a satisfactory criminal and credit record as required for NMLS registration.
- Comply with the U.S. Bank Code of Ethics and applicable anti-money-laundering, Bank Secrecy Act, information security, suspicious activity reporting, and account opening requirements.
- Work from a U.S. Bank location on all scheduled work days.
Responsibilities
- Prospect for new small business clients and deepen existing relationships to drive year-over-year revenue growth, loan production, deposits, and broader relationship value.
- Conduct discovery conversations to understand clients’ businesses, goals, financial needs, credit profiles, and growth opportunities.
- Serve as the primary point of contact for small business clients and recommend solutions across loans, deposits, cash management, and other core banking products.
- Design and structure financial solutions aligned with client objectives, credit standards, portfolio quality expectations, and responsible banking practices.
- Manage portfolio performance and credit quality by monitoring market trends, identifying developing risk indicators, and applying sound underwriting judgment.
- Partner with underwriting, portfolio management, and internal teams to support timely reporting, responsive portfolio management, and effective client outcomes.
- Address client concerns and coordinate across business lines, engaging specialists as needed to deliver integrated solutions.
- Build community relationships, engage local organizations, and identify business development opportunities that increase visibility and support community impact.
- Maintain compliance with required laws, regulations, policies, training, account opening procedures, and suspicious activity referral processes.
- Perform other duties as assigned.
Benefits
- Healthcare coverage, including medical, dental, and vision
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation of two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
