Small Business Relationship Banker 1 NMLS

U.S. Bank • Grand Forks, ND

1d • $28 - $35 • Hybrid

About The Position

Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values while serving as the primary Small Business Banking partner for assigned branches and relationships and providing comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million. Typically supporting two to three branch locations, the Small Business Relationship Banker acts as a dedicated resource for branch teams, helping to address complex small business client needs and opportunities. The Small Business Relationship Banker builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through. The role translates financial information, cash-flow dynamics, client goals, operating cycle considerations, and risk indicators into practical guidance and solution recommendations. This job requires outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals. The banker identifies stated and unstated client priorities, aligns products and services to growth, efficiency, and risk objectives, and clearly articulates value, trade-offs, and next steps. Solutions may include business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business solutions. The role actively develops internal and external relationships, collaborates with branch partners, centers of influence, clients, and other business line partners, and maintains relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value. Through regular engagement with assigned branches, the banker shares referral outcomes, successful sales and service practices, and insights on newly established small business relationships to strengthen partnership effectiveness and client growth opportunities. The banker balances acquisition, deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Requirements

• Bachelor’s degree in business, Accounting, Finance, or equivalent experience and job-related experience
• Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience
• National Mortgage Licensing System registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including maintaining a satisfactory criminal and credit record

Nice To Haves

• Demonstrates excellent customer service in accordance with the U.S. Bank Core Values and provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Demonstrates strong written and verbal communication skills and can convey business recommendations in an effective manner
• Understands banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices

Responsibilities

• Serve as the primary Small Business Banking partner for assigned branches and relationships.
• Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million.
• Act as a dedicated resource for branch teams, helping to address complex small business client needs and opportunities.
• Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
• Translate financial information, cash-flow dynamics, client goals, operating cycle considerations, and risk indicators into practical guidance and solution recommendations.
• Engage in outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
• Identify stated and unstated client priorities, align products and services to growth, efficiency, and risk objectives, and clearly articulate value, trade-offs, and next steps.
• Offer solutions including business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business solutions.
• Actively develop internal and external relationships, collaborate with branch partners, centers of influence, clients, and other business line partners.
• Maintain relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value.
• Share referral outcomes, successful sales and service practices, and insights on newly established small business relationships with assigned branches.
• Balance acquisition, deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level