Small Business Loan Servicing Assistant Manager

Northwest Bank•Warren, PA

2d•$70,000 - $75,000•Onsite

About The Position

The Small Business Loan Servicing Assistant Manager is responsible for the development and supervision of the Small Business Servicing team. This role involves daily management of team members to ensure timely completion of tasks, maintaining document and data integrity for CECL compliance, and overseeing system controls for audit requirements. The Assistant Manager acts as a technical liaison for operational procedures, handles complex loan servicing in the absence of an experienced servicer, and leads activities related to loan servicing, documentation, post-closing, and monitoring. They are also responsible for training new hires, performing SOX testing, collaborating with internal partners, and meeting performance metrics. Additionally, this role includes hiring, coaching, developing, and supervising team members, conducting performance appraisals, and participating in responses to examiners and auditors. The position requires reconciling General Ledger accounts and ensuring compliance with company policies and regulations. Proficiency in Microsoft Office and other relevant software is necessary, along with the ability to work as part of a team and with on-site equipment.

Requirements

Bachelor's Degree Business Administration or Finance preferred
3 - 5 years Small Business loan or banking experience preferred
2 - 6 years Supervisory experience (formal or informal) preferred
Knowledge of appropriate loan support systems
Ability to maximize available technology tools
Knowledge of multiple entity types and structures of small business borrowers and loans
Ability to have successful interactions with key strategic partners at a management level
Knowledge of small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
Knowledge of organizational procedures, operations and applicable compliance rules and regulations
Ability to prioritize and make sound decisions while working on multiple tasks without compromising quality or increasing legal, operational or compliance risks
Efficient communication, time management and organizational skills

Responsibilities

Daily management of the small business loan servicing team members to ensure timely completion of all tasks/workflows
Ensure total document and data integrity attributes to comply with CECL data points
Oversee the monitoring and resolving of issues and establishing appropriate controls over the use of the core and ancillary systems to comply with audit requirements
Act as department’s technical liaison to develop, manage, and implement the ongoing design of operational, servicing and documentation procedures, methods and work systems; accountable for updates to established procedures according to the Bank’s established guidelines
Perform servicing responsibilities for complex deals in the absence of an experienced servicer
Lead and oversee activities related to loan servicing, documentation, post-closing, and monitoring tasks
Train new hires to ensure consistency & standardization in servicing small business loans
Perform SOX testing as needed
Actively engage with Underwriters, Branch Managers and Business Bankers to collaboratively support a customer’s credit request
Meet or exceed established metrics for headcount, Service Level Agreements and efficiency; Manage, research and remediate inquiries and complaints from internal and external customers within established Service Level Agreements (SLA’s)
Conduct, or participate in, the hiring, coaching, developing and supervising of team members; conducting one-on-one progress and coaching sessions as needed, and identifying and training team members that demonstrate high potential to ensure appropriate succession planning
Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
Participate, as required, in the preparation of responses to examiners, auditors or internal audit
Reconcile General Ledger accounts
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment