Small Business Direct Consultant- Kentucky

Truist•Louisville, KY

4d•Onsite

About The Position

This is an in-office role requiring working in the office five days per week. The position is responsible for meeting the needs of Small Business clients domiciled in the Retail Community Bank. This involves both a reactive and proactive team approach, working directly with clients, branch bankers, underwriters, and product specialists through telephone contact. The primary responsibility is to manage and grow Small Business client relationships, including sole proprietors, non-profits, and employer firms. The role acts as an expert advisor to the Small Business owner on financial management, covering a full range of financial products and services including deposits, loans, credit cards, merchant services, payroll, ACH/Wires, treasury services, insurance, and employee benefits. Performance goals include growth and retention of client relationships and service excellence.

Requirements

4 year college degree
5 years of sales / client relationship management experience in banking/financial products, including significant experience with Small Business clients.
Strong knowledge of how a business operates and the full set of financial solutions needed by a Small Business. In-depth knowledge of financial services sales process and cycle.
Demonstrated ability to conduct business via telephone, including proactive client contact, building rapport, understanding client needs, conducting in-depth financial reviews and effectively communicating solutions that meet client needs.

Nice To Haves

2 years or more experience as a Small Business Banker, Business Banking Relationship Manager, or Branch Leader/Manager
2 years or more phone-based sales experience of banking/financial products or solutions.

Responsibilities

Meet with clients via telephone to assess client needs, review their financial management practices and solutions, conduct a cash cycle conversation and make recommendations for products and services where needed. Perform application and fulfillment process directly on some solutions. Make referrals to product and fulfillment experts as required.
Manage/solve complex servicing issues for clients, by maintaining a strong understanding of resources within Truist.
Proactively contact targeted clients, sharing with them the impact Truist can have on their Small Business and setting up appointments for deeper conversations and a complete financial review.
Facilitate credit requests within Retail Community Bank thresholds and refer larger credit opportunities to the Commercial Community Bank.
Meets individual performance goals of revenue/profit growth matrix on a quarterly basis.