Small Account Manager

Cambium Learning Group

13d•Remote

About The Position

We are seeking a motivated and strategic Small Account Manager to manage a large portfolio of smaller sized K–12 district and school accounts, with a focus on renewals, expansion, and customer satisfaction. This role also includes responsibility for identifying and closing new business opportunities within the assigned territory. The ideal candidate is a relationship-builder who thrives on delivering value in a fast paced, high transaction volume environment.

Requirements

Minimum of a Bachelor's degree or equivalent experience
Experience that demonstrates an aptitude for success in an inside sales position
Dynamic understanding of the K–12 education landscape, including funding cycles and decision-making structures
Ability to manage multiple priorities, including renewals, upsells, and new business development
Proven track record of handling a high volume of business through strategic time management and opportunity prioritization to drive results
Excellent communication and presentation skills, with the ability to tailor messaging to different stakeholders.
Strategic thinker with a consultative mindset and a passion for solving customer problems
Experience managing a renewal portfolio while also contributing to new business growth
Passion for literacy and educational equity, aligned with our mission to “create opportunity for every student through the power of literacy”

Nice To Haves

Proven track record of 2+ years of success in both new business development and account management roles
Experience within the education technology or services space, literacy/reading products highly preferred
Comfortable with virtual and in-person meetings; willingness to travel occassionally
Ability to articulate strategies used to retain and expand accounts

Responsibilities

Renewal Ownership: Manage the end-to-end renewal process for assigned accounts, ensuring timely and successful contract extensions
Account Growth: Identify and pursue upsell and cross-sell opportunities within existing accounts by understanding evolving district needs
New Business Development: Prospect and close new business opportunities within the territory, particularly in adjacent schools or districts
Strategic Account Planning: Develop and execute account plans that align with customer goals and company objectives.
Stakeholder Engagement: Build excellent relationships with key decision-makers, including Directors, Curriculum Leaders, and Superintendents
Consultative Selling: Act as a trusted advisor by understanding customer challenges and reframing solutions to meet their specific needs
Opportunity Detection: Ability to rapidly assess customer engagement and adoption signals to pinpoint readiness for upsell or cross-sell—leveraging data patterns, product usage, and relationship dynamics to time the next move just right
Data-Driven Sales: Maintain high-quality sales activity and pipeline hygiene using CRM tools and performance metrics.
Collaboration: Partner with Customer Success Managers to ensure smooth onboarding, training, and ongoing support for customers
Proposal Development: Prepare and present professional proposals for renewals, expansions, and new business opportunities.
Ability to travel 3-4 times a year for key customer events

Benefits

Remote First Work Environment
Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life.
It creates a culture in which all employees are valued and where success is measured in results.
It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.
As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
We will provide reasonable accommodations for qualified individuals with disabilities.