Small Store Customer Account Manager

Coke Florida Careers•Orlando, FL

11d

About The Position

Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR. In 2025, for the 4th year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance. Coke Florida is looking for a Small Store Customer Account Manager (CAM) to work the South and Central Florida markets. This position will be located in the South Florida area. The Small Store Customer Account Manager (CAM) is responsible for identifying and maximizing opportunities with customers. The CAM develops and successfully sells customer business plans and promotional plans that align with and support the customer’s and the Coca-Cola Beverages Florida system’s business objectives and strategies. Our goal is to maximize profitable sales opportunities by thoroughly understanding the complexities of the channel or customer’s business and by building enduring relationships penetrating multiple levels within the customer’s organization. As always, relationships should be built on a foundation of trust and integrity which are core values inherent within Coca Cola Beverages Florida’s culture. This candidate will focus on the South Florida market but will have clients also in the Orlando area.

Requirements

Bachelor’s degree
5-8 years in consumer goods industry
Strategic Selling, Conceptual Selling, Account Management
Strong communication skills (Listening, Speaking, Writing, Inquiring)
Attention to detail
Strong negotiation skills
Strong collaboration skills
Analytical thinking (Strategic Thinking Systematically, Problem Solving)
Consumer goods and Beverage Industry knowledge
Customer focused
Experience influencing effective negotiation and selling with retailer
Experience working with Nielsen and other syndicated data
Experience in developing successful annual business plans and price/package for retail customers
Change agent who thrives in a fast pace, ever changing environment

Nice To Haves

Direct Store Delivery (DSD) and/or Beverage category experience preferred

Responsibilities

Develop a customized yearly business plan addressing the critical needs of the customer while delivering Coca-Cola Beverages Florida system budgeted profit and volume
Develop collaboratively with customer and/or Channel a yearly price/package plan that generates desired results for both Customer/Channel and the Coca-Cola Beverages Florida system
Collaborate with internal Business Partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives
Conduct post promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan
Sell-in and implement local, regional or national marketing strategies
Subject matter expert on assigned Customer and/or Channel responsible for communicating weekly with the frontline sales management discussing promotional plans, display commitments and establishing goals against assigned metrics
Work with Category Management to gain key market and customer insights
Negotiate contracts for new business and renegotiate contracts for existing business
Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues