SLOTS TECHNICIAN - CB & VR - FULL-TIME - VARIED SHIFT

Mesquite Gaming Employment Center•Mesquite, NV

21h•Onsite

About The Position

This is a full-time position with varied shifts. The primary responsibility is to maintain all gaming machines and associated devices/equipment in a clean and good working condition. The role requires a self-starter who can work independently, deal with guests and coworkers professionally, and has intermediate computer skills. Attention to detail during repairs is essential. The position also involves customer service expectations, including making guests feel welcome and important, responding efficiently to needs, and working collaboratively with team members.

Requirements

State of Nevada Gaming Permit
Valid Driver License
D.M.V. Driving History Printout (no more than 30 days old)
Familiarity with electrical and mechanical components
Intermediate computer skills
Ability to read, write, speak and understand English

Nice To Haves

One year previous experience as a Slot Technician

Responsibilities

Conduct general maintenance and cleaning of all gaming machines and associated devices/equipment.
Conduct minor repairs and/or replacement of parts on gaming machines and associated equipment.
Assist in the installation, deletion and conversion of gaming machines under direct supervision.
Conduct general maintenance, cleaning, repairs and/or replacement of electrical and mechanical components of gaming machines and associated devices/equipment.
Assist in the installation, deletion, conversion, and movement of gaming machines.
Serve as an advisor to slot management during customer disputes regarding gaming machines and/or associated devices/equipment.
Conduct minor board repairs at the component level and all functions associated with version software upgrades for gaming machines.
Conduct general training as needed for other Slot Technicians as needed, depending on experience.
Other job related duties as assigned and instructed by management.
Make every guest feel welcome and important. Use guest’s name at least twice during encounter. Create an atmosphere of fun and excitement.
Respond to guests’ needs efficiently with the utmost care and courtesy and project polished, professional image. Apologize for any delays.
Work with fellow team members with a behavior that supports the team approach to providing quality customer service to our guests.