Slots Guest Services Representative - Excalibur

MGM Resorts International • Cary, NC

9d • Onsite

About The Position

As an on-call Slot Guest Services Representative, you are an essential part of guest experience. Your commitment to assisting with property and slot-related questions, machine payouts, and enrollment in the MGM Rewards Program will set the stage for the memories guests can carry with them well past their stay with us.

Requirements

• Must be a minimum of 21 years of age
• High School Diploma, or GED

Responsibilities

• Create a welcoming environment by greeting all guests, maintaining a clean, presentable slot area, assisting with slot machine and general property inquiries and delivering personalized guest experiences
• Circulate through assigned sections and respond promptly to slot machine lights and perform minor repairs such as clearing bill jams, resolving printer or bill acceptor tilts, and replacing ticket paper
• Pay slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042‐S forms
• Enroll guests into the MGM Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices
• Stay informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination
• Maintain awareness on company and departmental news and events to effectively answer guests’ questions, and enhance the guest experience by recommending MGM shows, restaurants and attractions to guests
• Monitor for underage gambling and report any individuals under 21 to a supervisor or Security, as needed
• Complies with departmental and company policies and procedures including Title 31

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED