Slot Technician II (Days)

Cowlitz Indian Tribe•Ridgefield, WA

12d•Onsite

About The Position

Responsible for the daily repair, maintenance, and operation of slot machines, slot data collection systems, progressive control systems, and related equipment. The role emphasizes promoting superior guest service, maintaining a positive organizational culture, and safeguarding casino property. This position requires exceptional troubleshooting skills and the ability to work in various shifts and environments, including a smoking environment. The Slot Technician II will also assist with training junior team members and reporting daily activities to management.

Requirements

High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Three (3) years’ experience as a Slot Technician.
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
Successful completion of a recognized training course in the repair and maintenance of electronic slot machines and basic knowledge of electricity and/or mechanical equipment.
Demonstrate working knowledge of all slot machines and slot data systems.
Successfully receive sign off on the "Slot Technician II Knowledge Checklist."
Must have exceptional troubleshooting skills.
Must be able to lift up to fifty pounds, use an “in-ear” communication device daily, and have the dexterity to service slot machines.
Must be able to work various shifts and flexible hours.
Must be willing to work in a smoking environment.
Must be willing to adhere to company health and safety measures.

Responsibilities

Promotes superior guest service.
Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
Safeguard against theft and ensure the security and integrity of all slot machines, keys, radios, and casino property.
Maintains Electronic Gaming Machines and equipment.
Assist with training Slot Technician I team members.
Performs work with little follow-up.
Promote outstanding customer service, safety, and security.
Handle complaints according to established company and department policies and procedures.
Report developments which may affect the casino operation to slot management.
Document and report the daily activities of the shift.
Maintains confidentiality of sensitive information.
Performs other related duties as assigned.