Slot Technician II
About The Position
The Slot Technician II performs ongoing preventative maintenance on Slot Machines and Table Games equipment, ensuring their serviceability and maintaining repair records. This role involves assisting guests with property and game information, performing emergency repairs according to manufacturer guidelines and departmental procedures, and inspecting new machines before installation. The technician is responsible for equipment moves, installations, and reconfigurations, and liaises with the Gaming department and Management to ensure smooth operations. They troubleshoot and repair electronic gaming equipment to the component level, investigate slot variances and cheating attempts, and assist all departments in providing excellent guest service. Additionally, the role requires maintaining security of issued devices, complying with safety standards, attending training, assisting in new employee training, and understanding the Company Compulsive and Problem Gambling Plan.
Requirements
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
- Ability to read, comprehend and write English.
- Must be able to follow written and oral instructions to carry out work assignments.
- Must have ability to learn and use electronic test equipment and related tools.
- Must be able to interact with mobile devices, touch screens and computers.
- Strong computer skills and ability to learn new programs quickly.
- Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.
Responsibilities
- Performs ongoing preventative maintenance to ensure the serviceability of all Slot Machines and Table Games equipment, as well as the upkeep of their repair records.
- Maintains equipment to approved standards and schedules.
- Assists guests with property and game information.
- Performs Slot Machine and Table Games related gaming emergency repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
- Inspects all new machines and conversions kits prior to installation onto the gaming floor.
- Performs Slot Machine and Table Games related equipment moves, installation and reconfigurations on the gaming floor.
- Ensures smooth and efficient operations by continually liaising with Gaming department and Management regarding all aspects of the technical operations.
- Reports new faults and other relevant information to management as required.
- Troubleshoots and repairs all electronic gaming equipment to the component level.
- Effectively communicates all operational and technical breakdowns and provide solutions to team members.
- Investigates slot variances to identify and correct all possible causes for reported variances per company policies.
- Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
- Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
- Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards.
- Attends all required training meetings.
- Assists in the training of new employees as directed.
- Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Performs other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
