Slot Technician I

Elk Valley Casino•Crescent City, CA

13d•Onsite

About The Position

This position represents the "front line" to slot machine customers. Individuals in this position must represent the very best in customer service representatives satisfying all customer needs. Individual must be well groomed, self-motivated, and able to work independently without direct supervision.

Requirements

Synthesizes complex or diverse information.
Is consistently at work and on time.
Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Manages difficult or emotional customer situations
Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Maintains high level of confidentiality.
Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.
Listen and get clarification; Respond well to questions.
Follows policies and procedures.
Identifies and resolves problems in a timely manner.
Follows through on commitments.
Demonstrates accuracy and thoroughness.
Observes safety and security procedures; Uses equipment and materials properly.
Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Shares expertise with others.
Writes clearly and informatively.
High School Diploma or General Education Degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to communicate effectively in one-on-one and small group situations to customers and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Visually analyze various capacities of proportions, distances, and frequencies.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Extensive working knowledge of Microsoft Office Suite, internet, & Microsoft Outlook e-mail and Slot software and hardware.
Must type a minimum of 35 words per minute.
Must qualify for and maintain an Elk Valley Rancheria Gaming license.

Nice To Haves

The following trainings will be offered post-employment and are required within the training schedule timeframe: Title 31, sexual harassment prevention, aerial & scissor lift, hand and power tool, ladder safety, PPE, safety orientation, lock/out tag out of hazardous energy, electrical safety, hazard communication, bloodborne pathogens, cyber security, back safety and office ergonomics.

Responsibilities

Responsible for providing our customers with prompt and friendly customer service to provide our guests an entertaining gaming experience and enriching work environment for our team.
Must understand the workings of the slot machines and all of the parts of the machine.
Must be able to answer all customer questions and assist players in play.
As problems occur, this position must handle "minor" maintenance issues identified as ticket jams, empty paper rolls, resetting machines, faulty parts replacement, machine cleaning, etc.
Perform prompt maintenance/repairs to keep machines operational.
Maintain and keep accurate paper records of all opening and closing of machine doors and all repairs to machines.
Responsible for following all casino rules and regulations.
Practice outstanding customer service to include greeting the customers and satisfying all their needs.
Perform other duties as may be assigned during the Slots Manager, Shift Manager or the Casino Manager.
Responsible for repairing the validators and cleaning stackers.
Responsible for keeping an inventory list of parts. Other parts needed to keep the machines on the floor in proper working order. i.e. validators and stackers.
Maintains compliance with Tribal MICS, Elk Valley Gaming Commission (EVGC) Regulations, and the State of California Compact.
Assists in maintaining required records and files related to slot machines.
Ensures that required meters are maintained in operating order.
Responsible for the maintenance and repair of slot machines.
Ensures that adequate supplies are on hand.
Verifies jackpots, fills and accumulated credit payouts.
Safeguards assets in the department.