Slot Technical Supervisor

Soboba Casino • San Jacinto, CA

5d • Onsite

About The Position

The Slot Technical Supervisor is responsible for the performance, personnel, and coordination of the Slot Department's repair and maintenance, along with related project and administrative functions during their shift. This role collaborates with Slot Shift Managers to ensure maximum guest service and reports any unusual problems or situations to the Slot Technical Assistant Manager and/or Slot Technical Manager.

Requirements

• Must be at least 21 years of age.
• High School diploma or equivalent, required.
• Minimum two (2) years Slot Technical or equivalent technical expertise.
• Ability to work flexible schedules including days, weekends, afternoons, overnight, and holidays.
• Must be able to provide evidence of eligibility to work in the United States of America.
• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Valid California driver’s license and clean driving record required (no major violations in past 3 years; fewer than 3 minor violations in past year preferred).
• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Basic understanding of networking and network protocols to effectively manage troubleshooting on the casino floor.

Nice To Haves

• Associates (AA/AS) or Bachelor’s Degree in Electronics, Computer Science, or any related field, considered a plus but not required.
• Any combination of education beyond the minimum requirement as well as any experience and training that provides the required knowledge, skills, and abilities necessary will be considered.
• Ability to obtain and maintain forklift, power pallet jack and pallet jack certification within first 90 days of position or as facilitated by Slot Management.

Responsibilities

• Directly supervise up to 25 team members.
• Effectively schedule, manage breaks, and approve time off in accordance with department policies while ensuring maximum team production.
• Effectively communicate with all team members.
• Provide leadership and guidance for all Slot Technical team members.
• Routinely provide training and instruct Slot Technicians on safety protocols and procedures.
• Learn new gaming platforms/products and assist others in the learning process.
• Instruct technicians on policies and procedures, and ensure all Slot Technicians fully comply with policies and procedures implemented by the Slot Department and Soboba Casino Resort.
• Coordinate with and assist Slot Supervisors and Slot Shift Managers.
• Organize and prioritize work, meet deadlines, and work with minimal supervision.
• Act as a department champion, promoting the department’s/company services and functions to other team members, departments, vendors, applicants, and others who visit the department/property.
• As directed by the Slot Technical Assistant Manager, be responsible for the administration and maintenance of all gaming machines, kiosks, systems, and sub-systems.
• Hiring, training, planning, assigning, and directing work; appraising and managing performance; rewarding, terminating, addressing complaints, and solving problems.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Provide team member evaluations and progressive management when appropriate.
• Assist Parts & Inventory Supervisor with inventory control and warehouse maintenance.
• Stay informed of the Casino Management System (CMS) processes and procedures and provide training to team members as appropriate.
• Accurately administer CMS updates, type IDs, software updates, reports, and use modules of the system appropriately.
• Work with the Slot Technical Clerk to ensure gaming device files are kept up to date.
• Effectively manage slot projects to ensure accuracy and efficiency.
• Ensure all progressive liabilities are accurately documented prior to any project requiring either a transfer or a retire of liability.
• Keep accurate progressive read logs to ensure compliance with daily progressive meter readings.
• Under the direction and assistance of the Slot Technical Management team, create all slot project paperwork/packages and ensure accuracy and timely submission to all required personnel.
• Assist the Regulatory & Compliance team with any Slot software related issues or concerns.
• Perform special projects and other responsibilities, tasks, or duties as requested.
• Perform duties at all SCR Satellite locations.
• Transport Slot Team Members to and from SCR Satellite locations in a SCR-owned vehicle.

Benefits

• Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms.
• 401k Plan
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost.
• Dental & Vision paid for the employee.
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off
• Soboba Casino Resort Team Member Recognition including, but not limited to: Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED