Slot Tech/DR Attendant

Churchill Downs•Oxford, ME

1d•Onsite

About The Position

Oxford Casino Hotel is seeking a Slot Tech/DR Attendant to join their growing team. This role involves performing maintenance, repairs, and setup on slot machines, responding to guest issues, and ensuring the smooth operation of the slot floor. The position requires a commitment to excellent customer service and adherence to all gaming laws and company policies. The casino offers a variety of gaming options, dining, and a hotel, with core values centered on safety, cleanliness, compliance, and friendliness.

Requirements

High school diploma or general education degree (GED).
Must be able to obtain a Gaming license through the state of Maine.
Basic math skills to make change with coin and currency.
Ability to handle & secure keys within departmental guidelines.
Adheres to regulatory, departmental and company policies.

Nice To Haves

Previous Slot Tech or electronic related experience.
Team Player with the capability to learn both on their own and with supervision i.e.: Study Machine Manuals, Internal Controls, and Par Sheets.
Knowledge of player tracking system (i.e. meters and progressives).
Knowledge of Compliance Advisory and the mandatory firmware notifications that are given.
Previous experience in slot department.
Previous cash handling experience.
Previous customer experience.
Upbeat personality for all interactions with guests and fellow team members.
Must know and understand the Title 31 procedures.
Ability to communicate special promotions to our guest.
Exercise appropriate discretion in identifying situations that require management attention.
Electronics experience and/or degree.
High School diploma or equivalent experience.

Responsibilities

Performs repairs, overhauls, and preventative maintenance, including cleaning, on all slot machines on property.
Performs the initial set-up and check-out of new slot machines.
Responsible for the break-down, relocation, and set-up of relocated slot machines and stands.
Responds to slot machines in a timely manner to resolve guest complaints regarding technical problems with slot machines.
Verifies that all slot games communicate accurately with internal systems for accounting purposes; research and resolves issues that arise with same.
Notifies Slot Shift Manager/Supervisor of pertinent issues, as needed.
Maintains slot floor security by notifying department management/Supervisor of any suspicious activity.
Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
Participates in slot department special projects in a team environment by interpreting gaming documents, gathering materials necessary to complete the project, including RAM clears, key chipping, machine moves, conversions, and upgrades.
Maintains a working knowledge of all games in order to perform repairs and/or preventative maintenance.
Delivers Excellent Customer Service.
Approves slot payouts within limits per submitted System of Internal Controls.
Complies with regulatory agencies.
Performs minor machine repairs on all slot machines on property.
Continuously walks their assigned areas looking for guests who need service.
Provide courteous and prompt change, jackpot, and minor machine repair service.
Observes slot play for illegal machine tampering/abuse.
Maintains a working knowledge of all games in order to perform minor machine repairs and/or explain game play to guests.
Keep casino floor clean of cups, and push in chairs.