Slot Tech Assistant Manager

Hollywood Casino at Penn National Race CourseGrantville, PA
Onsite

About The Position

Responsible for the installation, maintenance and overall performance of slot machines and associated equipment on a shift basis. This position supervises Slot Technicians directly and ensures that Slot performance is at an optimal level through established policies and procedures. This position also requires advanced troubleshooting of all technical problems as required. Establish and oversee policies and procedures relating to all technical aspects of Slots on a shift basis. Supervise a staff of approximately 20 Slot Technicians. Ensure compliance of all internal and external controls. Ensure the integrity of company assets by maintaining all slot machines at the highest performance levels, as well as establishing a system of accountability relating to Slot Parts inventory and company-supplied shop equipment. Responsible for interviewing, hiring, and scheduling of Slot Technicians.

Requirements

  • High School Diploma/GED
  • 3-5 years of experience; or equivalent combination of education and experience.
  • Ability to respond to common inquiries or complaints from guests and regulatory agencies.
  • Ability to generate and evaluate slot performance reports.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
  • Intermediate computer knowledge; competent in Microsoft Office applications.
  • Ability to learn various computer program applications including the ACSC slot system, GTECH central computer system, and associated computer and electronic related areas.
  • Flexibility in scheduled work hours.
  • Walking 60% of the time.
  • Sitting 10% of the time.
  • Standing 10% of the time.
  • Bending and lifting 20% of the time.
  • Lifting/moving maximum of 80 lbs.

Nice To Haves

  • Associate’s/Technical Degree preferred
  • Previous experience in technical supervisory role preferred

Responsibilities

  • Installation, maintenance and overall performance of slot machines and associated equipment on a shift basis.
  • Supervise Slot Technicians directly and ensure Slot performance is at an optimal level through established policies and procedures.
  • Advanced troubleshooting of all technical problems as required.
  • Establish and oversee policies and procedures relating to all technical aspects of Slots on a shift basis.
  • Supervise a staff of approximately 20 Slot Technicians.
  • Ensure compliance of all internal and external controls.
  • Ensure the integrity of company assets by maintaining all slot machines at the highest performance levels.
  • Establish a system of accountability relating to Slot Parts inventory and company-supplied shop equipment.
  • Responsible for interviewing, hiring, and scheduling of Slot Technicians.

Benefits

  • Wellness programs designed to support our team members' financial, physical, and mental well-being.
  • Day-one medical coverage
  • 401(k) matching
  • Annual performance bonus
  • Paid time off is earned according to the local policy and increases with the length of employment.
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