Slot Shift Manager
About The Position
Supervise Slot department personnel during assigned shift. Ensure the security and accountability of slot funds. Review and evaluate personnel and ensure all policies and procedures are followed in accordance with Company policies and procedures and applicable gaming regulations. Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties. Respond to and resolve customer disputes / complaints. Perform minor repairs to gaming devices, including but not limited to clearing jams, resetting machines, and verifying jackpots. Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner. Investigate and resolve discrepancies. Prepare and implement work schedule in response to business demands. Maintain secure key controls at all times. Develop, apply, and maintain a friendly, courteous rapport with customers and employees. Effectively communicate by two-way radio. Other duties as assigned.
Requirements
- Must be at least 21 years of age.
- Must have excellent communication and customer service skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Nice To Haves
- Minimum of three (3) years of experience in gaming, with a concentration in slots, preferred.
- Minimum of two (2) years of related management experience preferred.
Responsibilities
- Supervise Slot department personnel during assigned shift.
- Ensure the security and accountability of slot funds.
- Review and evaluate personnel and ensure all policies and procedures are followed in accordance with Company policies and procedures and applicable gaming regulations.
- Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
- Respond to and resolve customer disputes / complaints.
- Perform minor repairs to gaming devices, including but not limited to clearing jams, resetting machines, and verifying jackpots.
- Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner.
- Investigate and resolve discrepancies.
- Prepare and implement work schedule in response to business demands.
- Maintain secure key controls at all times.
- Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
- Effectively communicate by two-way radio.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
