Slot Shift Manager

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Twentynine Palms, CA

About The Position

Manages all the day-to-day operation activities and initiatives of the Slot Department to ensure all customers are given the proper customer service, sets the tone for the shift, trains department staff, ensures conformance of all slot machines and equipment to established standards.

Requirements

Must be 21 years of age or older.
High School Degree (or GED)
Five (5) years (or equivalent) Supervisory/Management experience.
One-year related management experience and/or training; or equivalent combination of education and experience.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.
The employee is regularly required to talk and hear.
The employee is frequently required to stand; walk and sit.
The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds.
The employee is occasionally required use repetitive movements to complete tasks.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.
Multiple locations.
Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
Must be available for emergency calls 24/7.
Must be available to work weekend and holidays.
Some enterprises are gaming facilities.
Some enterprises are not a smoke-free environment.
Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Nice To Haves

College degree in the hospitality field preferred.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Oversee and maintain integrity of Slot floor activities.
Monitor the performance of Slot staff, ensuring productivity and adherence to Casino policies and procedures, N.I.G.C. regulations, game protection, and the Gaming Commission standards.
Supervise temporary and permanent removal of funds from the slots. (MICS (c) standards for drop and count).
Check slot machines to determine if there is suspicious and/or fraudulent activity. (MICS (h) standards for evaluating theoretical hold)
Ensure application of federal currency reporting requirements during the shift, specifically Title 31.
Perform duties of Slot Attendant as required by the business. (MICS (d) jackpot payout standards).
Assume administrative responsibility as assigned by the Slot Director and Slot Manager.
Conduct yearly performance evaluations for subordinate personnel.
Perform override when needed. (MICS (n) cash out tickets).
Must have knowledge of Casino Marketing concepts and procedures to ensure the highest level of service.
Must understand and be able to apply and explain the Gaming Rules of Spotlight 29 and Tortoise Rock Casinos.
Excellent communication skills coupled with a high degree of stress tolerance during normal and peak periods.
Ensure tracking all progressive meters are completed (MICS (k) in-house progressive gaming machine standards).
Ensure tracking of all hourly head counts.
Maintain excellent communications with all Directors and Supervisors.
Implements approved departmental policies and procedures.
Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
Prepare necessary data for the budget in area of responsibility.
Keep abreast of competitive changes including industry trends and local competitive set.
Develop, maintain and nurture a positive work environment.
Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
Help coordinate and supervise training, assignments and development of subordinates.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.
Manage directly and indirectly all employees of the Slots Department.
Adhere to the Tribal organization’s policies, procedures and applicable laws.
Responsible for the overall direction, coordination, and evaluation of this unit.
Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.