Manager, Slot Shift

San Manuel • Highland, CA

1d • Onsite

About The Position

Under the direction of the Assistant Director of Slot Operations, the Manager, Slot Shift is responsible for making department decisions that influence gaming revenue, guest service and employee relations. They are the Manager-on-duty for the Slot department during their assigned shift, and therefore provide counseling, guidance and support to subordinate staff and their direct reports, while promoting compliance with all applicable rules and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Oversees large-scale slot gaming operation of up to 7,500 electronic gaming devices. Ensures the slot systems are operating effectively and efficiently; partners with Information Technology team members to diagnose system related outages or issues. Monitors and coordinates the activities of Slot Department team members, responding to and following up on guest requests and concerns in a timely and professional manner.
2. Responsible for regular communications including counseling staff, troubleshooting system issues, and relaying inter-department concerns. Routinely meets with customers, employees, management, and other departments to relay important information, identify issues of concern, and find solutions. Updates Slot Management, Assistant Slot Director, Slot Director and VP of important issues related to the Slot Department.
3. Resolves employees and customers conflict while maintaining a professional environment and promoting enterprise goals. Utilizes various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving customer claims and gaming disputes related to slot machines. Through negotiations, reasoning and sound judgment, determines the legitimacy of slot payout claims and relative compensation. Maintains "on call" availability as needed to provide support on investigations and other operational concerns.
4. Responsible for maintaining proper staffing levels that are sufficient to cover floor operations and maintain established quality service standards (in the absence of key employees for support to the Slot Operations Manager, Assistant Slot Director, Slot Director and VP).
5. Promotes regulatory compliance with all applicable laws, regulations and policies including, but not limited to, Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and Employee Handbook.
6. Performs other duties as assigned to support the efficient operation of the department.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Requirements

• Bachelor’s Degree in related field required.
• Minimum of four (4) years of Slot Operations required.
• Minimum of three (3) years of supervisory experience required
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Experience with slot system applications, including ticketing and slot accounting.
• Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Responsibilities

• Oversees large-scale slot gaming operation of up to 7,500 electronic gaming devices.
• Ensures the slot systems are operating effectively and efficiently
• Partners with Information Technology team members to diagnose system related outages or issues.
• Monitors and coordinates the activities of Slot Department team members, responding to and following up on guest requests and concerns in a timely and professional manner.
• Responsible for regular communications including counseling staff, troubleshooting system issues, and relaying inter-department concerns.
• Routinely meets with customers, employees, management, and other departments to relay important information, identify issues of concern, and find solutions.
• Updates Slot Management, Assistant Slot Director, Slot Director and VP of important issues related to the Slot Department.
• Resolves employees and customers conflict while maintaining a professional environment and promoting enterprise goals.
• Utilizes various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving customer claims and gaming disputes related to slot machines.
• Through negotiations, reasoning and sound judgment, determines the legitimacy of slot payout claims and relative compensation.
• Maintains "on call" availability as needed to provide support on investigations and other operational concerns.
• Responsible for maintaining proper staffing levels that are sufficient to cover floor operations and maintain established quality service standards (in the absence of key employees for support to the Slot Operations Manager, Assistant Slot Director, Slot Director and VP).
• Promotes regulatory compliance with all applicable laws, regulations and policies including, but not limited to, Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and Employee Handbook.
• Performs other duties as assigned to support the efficient operation of the department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager