Slot Ambassador (Graveyard Shift)

Feather Falls Casino•Oroville, CA

1d•$17•Onsite

About The Position

Provides service to all guests in an expedient, courteous and accurate manner. Provides information on promotions, entertainment, lodging, etc. to enhance the guest’s experience. Responsible for customer service, gaming machine payouts, and gaming machine hopper fills.

Requirements

Must be 21 years of age or older.
High School Diploma or GED equivalent required
Good communication and problem solving skills required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers and other employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum guest service.
Class A Gaming License (As provided for a nominal fee with a clean background check)
Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.

Nice To Haves

Customer service experience preferred; money-handling experience a plus

Responsibilities

Establish and maintain exemplary guest relations.
Provide pertinent gaming instruction to guests in a friendly, courteous manner.
Greet customers, answer questions, and assist in payout procedures.
Conduct hopper fills in gaming machines following established security procedures.
Adhere to Casino and department policies and procedures at all times.
Maintain a professional image at all times.
Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather Falls Casino Internal control policy Suspicious Activity Compliance Program.