Slot Service Host

PENN Entertainment • Hobbs, NM

12h • Onsite

About The Position

Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the MyChoice reward program and its benefits through customer sign-ups.

Requirements

• Must be a minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
• Ability to work varying schedule to include: all shifts, days and holidays
• Good oral and written communication skills must be fluent and literate in English.
• Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming’s internal controls, policies and procedures.
• Work in a fast-paced environment.
• Must possess excellent customer service and interpersonal skills.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

Nice To Haves

• High School diploma or GED preferred.
• Six months to one-year experience in customer service preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Promote and maintain all steps in the customer service program with each patron and employee you may encounter
• Handle jackpot requests and transactions.
• Replenish slot machine printer paper on all slot products.
• Reset machines and repair minor malfunctions.
• Count and verify change bank amounts.
• Take orders and serve non-alcoholic drinks to customers on the casino floor.
• Assist casino guests by promoting the MyChoice membership and its benefits through new card member sign ups as required.
• Make phone calls to customers regarding current and future promotions and events.
• Clean and maintain stations: empty ashtrays, remove trash, remove empty glasses, push in chairs, etc.
• Ensures slot machines are filled with ticket paper to keep machines operating.
• Assist customers with questions and complaints regarding slot machines.
• Provide answers and explanations and rectify problems as appropriate.
• Work on special projects as assigned.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Maintains knowledge of local authority gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies, and procedures.
• Brings disputes and unusual guest activities to the attention of the shift manager.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Must always demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.
• Performs other duties as may be assigned by department and/or company management.
• Follow all cleaning, sanitation, and PPE position specific guidelines.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED