Slot Service Ambassador Part-Time $14-$21/hr. plus tips!

Mille Lacs Corporate Ventures•Onamia, MN

1d•$14 - $21•Onsite

About The Position

Provide friendly and courteous service to all Guests that are gaming. Must understand basic technical aspects of the games and the machines and have the ability to provide appropriate service and explanations to the Guests. Work as a team with other Associates to provide optimal Guest Satisfaction, while maintaining accuracy throughout all phases of the interaction and following gaming regulations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Previous work experience in customer/Guest service industry preferred.
Strong communication skills both verbally and written required.
Computer-literate with specific proficiency in Microsoft applications required.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference.
Must be able to secure license from Gaming Regulatory Authority.
Must possess excellent communication, organizational, and analytical skills.

Nice To Haves

Bilingual and able to speak Spanish proficiently a plus.

Responsibilities

Provide prompt, courteous, and efficient service to the Guests on all their needs while playing the slot machines.
Ensure relationship building with every Guest on every interaction through the following steps: Always greets the Guests in a friendly way and ensures eye contact and a smile; Take care of the Guest’s needs; Close with a friendly parting comment.
Understand the technical aspects of the equipment, to complete all service functions and processes properly and efficiently.
Responsible for keeping the slot equipment in good operating condition to minimize downtime.
Know and comply with all department and company internal controls and procedures. Accountable for all assigned company assets and ensure necessary authorizations.
Keep open lines of communications with fellow Associates and Supervisors, and ensure that necessary information is communicated to appropriate staff members.
Promote an environment of teamwork with all casino Associates and treat everyone with mutual respect and courtesy.
Must adhere to policies or performance of duties to ensure ongoing Title 31/BSA compliance.
Responsible for following all relevant DGR’s