SLOT FLOOR SUPERVISOR

LOUISIANA DOWNS INVESTMENT COMPANY•Bossier City, LA

2d•Onsite

About The Position

JOB SUMMARY: Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees. ESSENTIAL JOB FUNCTIONS: Delivers FOCUS through the supervision of slot employees to ensure the delivery of “great time, every time” to all guests. Manages the day-to-day operation of Slot service on assigned shift. Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks. Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Monitors compliance with all established company, departmental and regulatory agency rules and regulations. Provides training, feedback, and disciplinary action regarding rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals. Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. Maintains security of all games, money, and employees. Takes advantage of opportunity to build long term relationships with customers. Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction. Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Monitors the performance of all employees and provides training and coaching as necessary. Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Acts as role model and always presents oneself as a credit to LAD and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Spends the majority of time interviewing, training, and selecting employees. Conducts Performance Reviews. Makes or recommends wage increases. Makes or recommends promotions. Provides for safety and security. Handles employees' complaints or grievances. Recommends disciplinary action or disciplines employees. Plans work. Supervises and monitors work. Monitors legal compliance with federal, state, and gaming laws.

Requirements

High school diploma required.
One (1) year casino experience required, preferably in slot operation.
Must possess strong supervisory and leadership skills.
Previous guest contact experience required.
Must possess a thorough understanding of slot floor operations.
Must have strong knowledge of the various internal written and verbal codes/abbreviations.
Must project professionalism and possess excellent verbal and written communication skills.
Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
Must be able to get along with co-workers and work as a team.
Must be able to read, write, speak and understand English.
Must be able to lift up to 40 pounds.
Must be able to bend, reach, kneel, twist and grip items.
Must be able to walk and be on feet for long periods of time.
Must be able to work in stressful situations.
Must possess basic math skills.
Must be able to respond to visual and aural cues.
Must have a sense of urgency and keep up with fast paced business practices.
Must be able to maneuver to all areas of the casino.
Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

Responsibilities

Delivers FOCUS through the supervision of slot employees to ensure the delivery of “great time, every time” to all guests.
Manages the day-to-day operation of Slot service on assigned shift.
Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.
Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
Monitors compliance with all established company, departmental and regulatory agency rules and regulations.
Provides training, feedback, and disciplinary action regarding rules and regulations.
Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.
Maintains security of all games, money, and employees.
Takes advantage of opportunity to build long term relationships with customers.
Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
Monitors the performance of all employees and provides training and coaching as necessary.
Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business.
Builds a rapport and coordinates daily functions with support service departments.
Acts as role model and always presents oneself as a credit to LAD and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Spends the majority of time interviewing, training, and selecting employees.
Conducts Performance Reviews.
Makes or recommends wage increases.
Makes or recommends promotions.
Provides for safety and security.
Handles employees' complaints or grievances.
Recommends disciplinary action or disciplines employees.
Plans work.
Supervises and monitors work.
Monitors legal compliance with federal, state, and gaming laws.