Slot Floor Supervisor (Grave) -Lincoln

Ho-Chunk•Lincoln, NE

14d•$27•Onsite

About The Position

The Slot Floor Supervisor oversees daily Slot Operations activities during an assigned shift, ensuring compliance with internal controls, gaming regulations, and company policies. This role supports exceptional guest service, supervises slot floor operations, and assists with team leadership, scheduling, and operational oversight in a fast-paced casino environment.

Requirements

Must be 21 years of age or older
High school diploma, GED, or equivalent experience
Minimum of three (3) years of experience in a guest service or customer service–driven environment
Strong organizational skills and attention to detail
Excellent analytical, problem-solving, and decision-making abilities
Proficiency with Microsoft Office Suite or related software
Ability to use mobile devices, tablets, and touchscreen technology

Nice To Haves

Experience in a high-volume, complex resort or casino environment
Technical knowledge of slot machines and slot systems
Experience training or mentoring team members
Familiarity with player tracking systems and complimentary guidelines

Responsibilities

Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements
Support and reinforce exceptional guest service standards across the Slot Operations team
Assist with developing and implementing customer service strategies for Slot Operations
Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls
Create and manage daily and weekly staff schedules based on operational needs
Ensure compliance with federal currency transaction reporting requirements
Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through
Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment
Attend all required training sessions and operational meetings
Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests
Maintain scheduling flexibility to support business demands
Perform other duties as assigned