Slot Attendant - Internal & Tribal Only

Lucky Eagle Casino•Rochester, WA

About The Position

This position works directly with our gaming customers and is responsible for the comfort and care of all guests on the gaming floor. This position ensures the confidentiality, security and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

Requirements

A minimum of (1) one year of guest service experience is required.
Must be able to organize and coordinate special events, promotions, and entertainment programming. Applicant must know principals, practices, and techniques of project management, gaming tournaments, special event programming and production.
Must be a creative, innovative, and motivated self-starter, with the ability to recognize and address departmental needs.
Have an in depth understanding of Tribal Gaming Regulations and Policies & Procedures for gaming tournaments and promotional drawings. Applicant must be fluent in operating computer hardware and software applications on a regular basis, as well as have interpersonal skills using tact and diplomacy.
Must be a minimum of 18 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.

Responsibilities

Maintains and promotes a high level of confidentiality in regards to guest activities.
Promotes the Player’s Club and the benefits of the program as it exists.
Remains current on all casino promotions, events, and activities and promotes such to casino guests.
Keeps gaming area clean; empties ashtrays, keeps floor clean of debris, and chairs pushed in.
Attends to minor machine problems.
Carries and impress wallet and provides change to guests.
Alerts the Slot Supervisor of jackpots and completes jackpot paperwork.
Alerts the Slot Supervisor of all customer complaints or disputes.
Assist Slot Supervisor with headcounts.
Is friendly, outgoing, polite, and courteous at all times. Exemplifies the Casinos’ Soaring Service Program.
Accepts wagers at the EPOS and Pays Sportsbook Tickets and cashes Sportsbook vouchers.
Possess knowledge of State and Federal gaming laws, and adhere to all regulatory, Tribal, Casino and department rules, regulations, policies, and procedures.
Performs other duties as assigned.