Slot Attendant

Resorts World Las Vegas•New York, NY

1d•$29•Onsite

About The Position

The Slot Attendant is responsible for providing outstanding customer service to Casino and Resort guests; and will accomplish this service standard by timely responding to guest needs including but not limited to; minor machine repairs, hand paid jackpots, and replenishing ticket voucher paper. All duties are to be performed according to the policies and procedures of the Company Casino and Resort standards and the regulations of the New York State Gaming Commission.

Requirements

Must be 18 years or older and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
High School diploma or GED required
Previous customer service experience is required.
Must have the ability to deal effectively and interact well with guests and employees.
Must be able to analyze situations and make decisions is a fast paced environment.
Must be able to interact with mobile devices, touch screens and computers.
Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these math skills using units of American money.
Ability to decipher various reports and maintains reports upon request.
Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and prolonged standing during the shift.

Nice To Haves

One (1) year of experience in the gaming or hospitality industry preferred.
Previous experience using Smart Phones and/or Tablets is preferred.

Responsibilities

Maintains a constant visual presence on the gaming floor seeking and responding to guests that require assistance with slot machines and any other service needs in a timely manner.
Provides courteous and helpful information to guests.
Responds to guest complaints in a considerate, professional and positive manner.
Shows genuine concern and empathy, actively listens to the guests, takes ownership of their concerns and follows through to a resolution.
Explains various game combinations payouts and jackpots.
Resets Slots whenever necessary.
Completes manual jackpot payouts.
Refills ticket printers with voucher paper.
Makes minor repair to slot machines and related hardware.
Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards.
Maintains a professional work environment with supervisors and staff
Acts as a signatory on hand paid jackpots as detailed in internal controls and SOP’s.
Creates player cards
Assists guests in ordering beverages.
Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies and procedures.
Attends all required training meetings.
Assists in projects as directed.
Assists in the training of new employees as directed.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision
Performs other tasks as assigned.