Slot Attendant (FT)

Delaware Park Casino & Racing•Wilmington, DE

53d•Onsite

About The Position

The Slot Attendant is responsible for promoting outstanding customer service relations by displaying a courteous and helpful attitude at all times when dealing with the public and building rewarding relationships. This role requires knowledge of and active promotion of company marketing and promotional events, with proficiency in answering guest questions. The attendant will circulate throughout the assigned area, actively observing players and machine functions, and will be responsible for minor machine repairs and e-ticket paper fills. Additionally, the role involves recording and logging VLT machines that are not working, carrying a change wallet for currency exchanges, and ensuring Federal cash reporting requirements are met. Accurate payment and documentation of jackpot payouts, as well as counting and verifying all exchanges with the cage department and customers, are key responsibilities. The Slot Attendant must also report potential adverse situations to a supervisor immediately and promote necessary communications between self, co-workers, and managers for controlled operation of the VLT floor. Adherence to Delaware Park and Departmental Policies and Procedures, and promotion of honesty and trust among the team are also expected. All other duties as assigned will be performed.

Requirements

Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
Prior money handling experience preferred.
Must be able to lift, push, pull up to 50 lbs. in weight throughout shift without difficulty
Ability to bend, reach, pull, push, kneel, squat and grasp as needed
Must be able to walk and stand for extended periods of time up to 7 hours without difficulty.
Excellent verbal communication and customer service skills required.
Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management is mandatory

Responsibilities

Promotes Outstanding Customer Service Relations
Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
Circulates throughout the area assigned, actively observing players and functioning of machines.
Responsible for minor machine repairs and e-ticket paper fills.
Records and logs any VLT machines that are not working.
Responsible for carrying a change wallet to make currency exchanges at customer’s request.
Responsible to ensure Federal cash reporting requirements are met.
Responsible for accurate payment and documentation of jackpot payouts.
Counts and verifies all exchanges with the cage department and customers
Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a supervisor immediately.
Promotes and maintains necessary communications between self, co-workers and managers to ensure controlled operation of VLT floor.
Responsible for knowledge of and adherence to Delaware Park and Departmental Policies and Procedures.
Promotes honesty and trust among the team.
Performs all other duties as assigned.