Slot Assistant Shift Manager
About The Position
Supervise Slot department personnel during assigned shift. Ensure the security and accountability of slot funds. Review and evaluate personnel and ensure all policies and procedures are followed in accordance with Company policies and procedures and applicable gaming regulations. Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties. Respond to and resolve customer disputes / complaints. Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner. Prepare and implement work schedule in response to business demands. Maintain secure key controls at all times. Develop, apply, and maintain a friendly, courteous rapport with customers and employees. Effectively communicate by two-way radio. Other duties as assigned
Requirements
- Must be at least 21 years of age.
- Must have excellent communication and customer service skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Nice To Haves
- Minimum of two (2) years of experience in gaming, with a concentration in slots, preferred.
Responsibilities
- Supervise Slot department personnel during assigned shift.
- Ensure the security and accountability of slot funds.
- Review and evaluate personnel and ensure all policies and procedures are followed in accordance with Company policies and procedures and applicable gaming regulations.
- Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
- Respond to and resolve customer disputes / complaints.
- Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner.
- Prepare and implement work schedule in response to business demands.
- Maintain secure key controls at all times.
- Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
- Effectively communicate by two-way radio.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
