Sleep Technician

Apria Healthcare•Norfolk, VA

7d•$19 - $27•Onsite

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Requirements

High school diploma or general education degree (GED) required.
Two years in person customer service interaction required.
Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.
Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Responsibilities

May have to communicate or interact with patients of all ages.
Documents all interaction with patients/customers in their record.
Listens and resolves complaints and escalates to the appropriate personnel as warranted.
Preps for setups and sets equipment to prescribed therapy.
Identifies and provides appropriate interface for mask application.
Educates patients and other end users with relation to their home medical equipment use by covering mechanical operating features, fitting and application of apparatus, routine cleaning/disinfecting, warranty, and safety. Demonstrations of equipment use may be provided to patients by using pictures, video, or on manikins (i.e., not touching the patient).
Answers inquiries and follows up with patients regarding technical issues with equipment.
Educate patients regarding any applicable insurance payor equipment utilization requirements.
Encourages patients with their therapy and compliance with equipment usage.
Promotes safe, effective patient and organizational environments and equipment use.
Collects and processes payments from patients.
Completes all paperwork relating to delivery, pick up, exchange, repair/replace, and additional forms as deemed necessary.
Performs other duties as required.