Sleep Expert - Sales

Mattress Firm • Machesney Park, IL

1d • Onsite

About The Position

Mattress Firm is seeking a Sleep Expert to elevate and enhance the customer's in-store experience by serving as a trusted sleep authority and offering best-in-class products. This role involves executing Mattress Firm selling programs using digital tools and supporting a seamless omnichannel experience to create a compelling and engaging customer-centric environment. The company, America's largest specialty mattress retailer with over 2,400 stores and 6,000 Sleep Experts, is committed to helping people sleep well to live well. Mattress Firm fosters a dynamic work environment that values diversity, inclusion, respect, integrity, customer focus, and innovation, and was recognized as one of Newsweek’s Most Loved Workplaces of 2024. This position offers uncapped commissions and a 401(k) match, distinguishing it from typical retail jobs.

Requirements

• Legal authorization to work in the United States without the need for sponsorship.
• Proof of eligibility to work in the United States.
• Lift, push, or pull 50+ pounds.

Responsibilities

• Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with the use of digital tools.
• Support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees