Sleep Expert - Sales

Mattress Firm • Huntersville, NC

7d • Onsite

About The Position

Mattress Firm is seeking Sleep Experts to help customers find their dream mattress and achieve better sleep. This role is central to the company's mission of helping people sleep well to live well. Sleep Experts are responsible for elevating the customer's in-store experience by acting as a trusted sleep authority, offering best-in-class products, and executing Mattress Firm's selling programs using digital tools to support a seamless omnichannel experience. The company, America's largest specialty mattress retailer, has grown to over 2,400 stores nationwide with more than 6,000 Sleep Experts. Mattress Firm emphasizes a dynamic work environment that values diversity, inclusion, respect, integrity, customer focus, and innovation, and was named one of Newsweek's Most Loved Workplaces of 2024. This position offers uncapped commissions and a 401(k) match.

Requirements

• Legal authorization to work in the United States without the need for sponsorship.
• Proof of eligibility to work in the United States.
• Lift, push, or pull 50+ pounds.

Responsibilities

• Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Additional bonus opportunities may be available and awarded at the discretion of the Company for eligible Leadership and individual contributor roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees