Sleep Coach

Apria Healthcare•Remote - California, CA

5d•$19 - $25•Onsite

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. The Sleep Coach will provide excellent customer service and product information, solutions, and relevant details to CPAP patients about their therapy usage. This position provides above and beyond communication with our patients. The position will use behavior modification techniques such as determining patient adherence barriers while providing tools/steps to overcome and resolve them while improving overall adherence outcomes. The Sleep Coach provides support and resources, so our patients understand the importance of sleep therapy, their insurance usage requirements, and finally how to clean and resupply in the future!

Requirements

High school diploma or equivalent
Knowledge and experience working with patients diagnosed with OSA preferred
Experience with various insurance plans (HMO, PPO, Medicare)
Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Moderate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Nice To Haves

Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Responsibilities

The Sleep Coach will be responsible for the proactive and reactive patient outreach for the first full year of CPAP therapy.
Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate and encourage patients with their CPAP therapy; help with troubleshooting equipment issues will also be provided.
Sleep Coach will utilize manufacturers software to review patient usage information to ensure patient call will be data driven.
Sleep Coach will use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy.
Sleep Coach will have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions.
Encourage patient to take an active role in their therapy by downloading and using manufacturer mobile app solutions.
Verifies patient demographics, physician and notification preferences and documents with each patient contact.
Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
Adhere to HIPAA guidelines.
Performs other duties as required.