Sleep Center Supervisor (Exempt)

Living Spaces•Millbrae, CA

1d•$70,304 - $93,857•Onsite

About The Position

The primary role of the Sleep Center Supervisor is to lead the mattress category to exceed its set targets by ensuring the proper execution of our guest engagement model, frequent one-on-ones and performance management, while maintaining the highest levels of guest satisfaction as measured by guest surveys. This position is responsible for ensuring the mattress sales team is fully staffed with the right talent, optimizing coverage for productivity and efficiency, and ensuring all team members have completed training and demonstrate the ability to effectively execute company expectations. The supervisor will recruit, lead, and develop all team members, fostering a culture of passionate, high-performance teams. They will also actively sell on the retail floor, attain monthly Sales Per Hour and Revenue targets, and take ownership of the sales floor and financial outcomes through execution of standard work. Driving for results by developing dedicated focus around SOPs, processes, and procedures is key. The supervisor will actively engage both team members and guests to assess the execution of the Guest Engagement Model, handle escalated guest situations, identify gaps using scorecards and behavioral misses, and create business plans for people and process. Setting clear expectations, holding teams accountable for performance results, and inspiring team members through coaching, mentoring, and leading by example are crucial. The role involves hosting ongoing talent conversations to develop leadership skills and supporting the training and onboarding coordinator to improve team member engagement and retention. Collaboration on training material development, facilitating feedback sessions, and implementing strategies for a positive onboarding experience are also part of the role. The supervisor will generate energy within the store through recognition and transparent conversations, and deliver on the Sleep Center promise by maintaining visual merchandise standards. Building productive working relationships with various departments and other Sleep Center Managers is essential.

Requirements

High School Diploma or GED equivalent.
5 years of retail experience in a direct customer interactive environment required.
Three years of supervisory experience required.
Proficient experience in Microsoft Office programs.

Nice To Haves

High volume experience is preferred.
Experience working with Tableau is preferred.

Responsibilities

Ensure that the mattress sales team is fully staffed with the right number of people with the right talent to meet standard work expectations.
Ensure that coverage is scheduled to optimize productivity and efficiency.
Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules.
Recruit, lead and develop all team members and develop a culture of passionate, high performance teams.
Attain monthly Sales Per Hour and Revenue targets by actively selling on the retail floor by demonstrating the Guest Engagement Model.
Take ownership of the Revive sales floor and of financial outcomes through execution of the Sales and Operations standard work.
Drive for results by developing dedicated focus around SOP’s, process and procedures.
Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model.
Handle escalated guest situations and resolution.
Identify gaps using scorecards and behavioral misses and create business plans for people and process.
Set clear expectations and hold teams accountable for performance results.
Inspire team members through coaching, mentoring and leading by example.
Host ongoing talent conversations that develop leadership skills to build store “bench”.
Support and mentor the training and onboarding coordinator to improve team member engagement and retention.
Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.
Generate energy within the store through recognition and transparent in the moment conversations.
Deliver on the Living Spaces Sleep Center promise of a “store within a store” concept that is enhanced by the Living Spaces brand, by maintaining visual merchandise standards.
Driving for results by developing dedicated focus around SOP’s, retail processes and procedures.
Build a productive working relationship with Director of Revive, Mattress sales team, Department Store Leadership, other Sleep Center Managers within the market, Operations, Logistics and Visual Supervisors.