Skyhawk Station Specialist (Temp)

Fort Lewis College•Durango, CO

1d•Onsite

About The Position

The Skyhawk Station Specialist (temp) will be on the front lines of student support, answering questions, connecting people to resources, and helping to keep things running smoothly. This person will serve as a welcoming first point of contact for students, supports, and community members while supporting the office through customer assistance, record processing, and other administrative processes.

Requirements

A minimum of 2 years’ experience in customer service and handling money in an office
Intermediate to Advanced Office Suite skills (Outlook, Teams and Excel)
Strong organizational skills and the ability to stay focused in a fast-paced environment
Demonstrated ability to provide professional, responsive, and effective customer service through in-person, telephone, and email interactions.
Ability to work both independently and as part of a supportive team
Commitment to fostering an inclusive, welcoming, and student-centered environment that prioritizes student success and belonging.
Experience in a professional environment using sound judgement when handling each situation

Nice To Haves

Bachelor’s Degree
Experience with billing or financial aid in a higher education institution
Advanced cashiering and customer service experience

Responsibilities

Greeting and assisting students, faculty, and visitors with a welcoming and helpful attitude
Answering phones and providing general information or transferring calls to the appropriate departments
Prioritizing and scheduling walk-ins for Financial Aid and Academic Advising
Processing student tuition payments securely and accurately
Responding to questions related to financial aid, billing, and student accounts
Supporting students in understanding their bills and account balances
Creating and managing student ID cards, as well as distributing parking permits to students
Assisting with special projects and events, especially during busy periods like the start of the semester or registration
Processing forms, such as enrollment verifications for scholarships
Learning and navigating student service software systems (training provided)
Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.
Produces and remediates digitally accessible materials in accordance with FLC standards.
Perform other duties as assigned