Skycap

SP Plus • Kenner, LA

1d • Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

• Ability to work in the early morning rotation
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Must be able to stand for up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
• Will occasionally (11-33%) be required to bend, squat, and kneel.
• Must be able to move in a relatively quick manner.
• Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times
• The ability to manage simple addition.

Nice To Haves

• At least 6 months experience in a face-to-face guest service position
• Data Entry and/or computer experience
• Knowledge of the airline or travel industry

Responsibilities

• Warmly greet passengers who are arriving for a flight and assess each passenger’s travel needs.
• Assist passengers with their luggage.
• Check-in passengers and issue boarding passes.
• Collect baggage fees.
• Handle and secure luggage according to the Transportation Security Administration’s (TSA) standards.
• Issue boarding passes and tag bags for airline passengers on departing flights for an airline at curbside.
• Provide general information to passengers about locations/directions and flight information.
• Provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
• Maintain a positive and friendly attitude in a fast-paced, high volume active guest service environment.
• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines.
• Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Organize and stock the Skycap desk.
• Uphold clients guest service guidelines and values.
• Manage payments (credit card) received from guests.

Benefits

• Annual training provided by Bags, Inc. and the air carriers’ partners on Safety, Security & Dangerous Goods as well as HAZMAT procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed