Skip Trace Specialist
About The Position
As a Skip Trace Specialist, you will locate customers and collateral using various investigative (skip tracing) techniques. All duties and tasks must be completed by adhering to FDCPA and CFPB regulations. Manages a repossession queue of approximately 70-100 accounts maintaining charge offs at an acceptable rate as determined by management. In the Role Perform and complete skip tracing activities on all assigned accounts to prevent the charge off and company loan loss. This includes inbound/outbound calls to discuss delinquency resolution. Maintain and establish new repossession and transport vendor relationships. Manage all accounts that have been assigned to them from the repossession assignment to the transportation of the vehicle to the auction. Completes required applicable paperwork including sending all required Federal and State regulation letters.
Requirements
- High School diploma or GED required
- At least 1 year of skip tracing experience
- 1+ years of collections or call center experience
- Strong understanding of skip tracing and systems
- Working knowledge of Microsoft Office Suite, including Excel and Word.
Nice To Haves
- Excellent customer service skills.
- Excellent phone and negotiation skills.
Responsibilities
- Perform and complete skip tracing activities on all assigned accounts to prevent charge-off and company loan loss.
- Make inbound/outbound calls to discuss delinquency resolution.
- Maintain and establish new repossession and transport vendor relationships.
- Manage all accounts assigned from repossession assignment to vehicle transportation to auction.
- Complete required applicable paperwork, including sending all required Federal and State regulation letters.
Benefits
- Medical insurance
- Prescription insurance
- Dental insurance
- Vision insurance
- Hearing insurance
- Accident insurance
- Hospital indemnity insurance
- Life insurance
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
