Skincare Specialist, Bergdorf Goodman

LVMH Perfumes & Cosmetics•New York, NY

3d•$25 - $31•Onsite

About The Position

The Skincare Specialist serves as a Dior Ambassador, passionately promoting the Dior Brand and Values. As a member of the Dior team, they embody the Dior attitude at all times. The role involves achieving defined sales targets while upholding the brand image and providing a high standard of client service, with a strong emphasis on skincare expertise and application.

Requirements

1 year of skincare selling experience required, preferably in the luxury retail environment
1-2 years of retail experience required, preferably in the luxury retail environment
Proven track record in achieving retail results (sales and profitability)
Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
Digital savvy; experience/comfortable with operational POS systems
Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
Able to work on weekends, holidays, and evenings

Responsibilities

Conduct in store and/or remote selling activities, acting as a personal shopper.
Sell Dior products by meeting clients’ needs and providing a memorable experience through high standard of service throughout the sales process, following the brand D.I.O.R. method.
Initiate contact with customers and welcome them both on counter and through traffic-stopping.
Identify and understand customers’ needs.
Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
Communicate passionately and educate clients on the brand and products.
Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis.
Master Brand, Category and Competition Knowledge.
Develop durable relationships with existing clients in store and remotely.
Engage new clients to the brand, through genuine human interaction.
Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities.
Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions.
Know and apply merchandising guidelines.
Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.
Monitor shelves inventory and display new products when needed (only if applicable).
Operate cash registers and close daily revenues (only if applicable).
Carry out all assigned operational and administrative tasks.
Maintain good relationships with retailers.
Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines.
Deliver personalized and expert skincare consultations using our skin diagnosis tool, the Skin Analyzer and the Dior Skin Scanner, providing professional tips and tricks.
Deliver 20 minutes coaching services.
Contribute to animate skincare event with the skincare trainer and/or the skincare experts (Beauty Classes, HPP…)
Be fully trained on the complete Dior skincare services menu, following the international training curriculum.
Mentor and/or coach 3 axis BCs on skincare selling skills (D.I.O.R., product knowledge, demonstration, gesture, Skin Analyzer…).