Skincare Advisor - Part Time

Rennaï•Mount Royal, QC

14d•Onsite

About The Position

Discover Rennaï, the beauty and modern self-care destination of the future. At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery. Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

Requirements

Previous experience in a customer-facing role, preferably in luxury retail or beauty.
High school diploma.
Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.
Self-motivated and inspired, with a proactive approach to problem-solving.
Professional appearance and demeanor.
Ability to work in a fast-paced, dynamic retail environment.
Flexibility to work evenings, weekends, and holidays as required.

Nice To Haves

Proven experience as a Skincare Advisor, Beauty Consultant, or similar role in a luxury/beauty retail environment.
Extensive knowledge of skincare products, ingredients, techniques, and trends, as well as an understanding of various skin types, conditions, and concerns.
In-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
A proven track record of meeting or exceeding sales targets.
A self-care and wellness ambassador.

Responsibilities

Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Possess in-depth knowledge of our luxury skincare product lines, including their ingredients, benefits, and usage instructions.
Stay up to date with the latest skincare trends, techniques, and scientific advancements to deliver accurate and relevant advice to customers.
Conduct thorough skincare consultations, such as assessing skin type, condition, and lifestyle factors, to understand customers’ unique needs, concerns, and goals, and provide tailored skincare recommendations.
Offer product samples to customers, showcasing their effectiveness and benefits.
Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.
Utilize solid interpersonal skills to upsell and cross-sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.
Represent our luxury beauty retailer with pride and professionalism by embodying the brand’s values, authenticity, and esthetic through personal grooming and style.
Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.
Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.