Skills Training Manager

GOODWILL IND OF THE CHESAPEAKE INC•Baltimore, MD

19h•$70,493 - $88,117•Hybrid

About The Position

Goodwill Industries of the Chesapeake is seeking a Skills Training Manager to lead workforce development programs that prepare individuals for careers in healthcare, skilled trades, transportation, hospitality, childcare, customer service, and other high-demand industries. This role oversees a team responsible for recruitment, career navigation, training coordination, and participant support, helping individuals gain industry-recognized credentials, employment opportunities, and long-term career success. The ideal candidate combines strong leadership skills, workforce development expertise, and a passion for helping people overcome barriers to employment.

Requirements

Bachelor's degree in Education, Social Sciences, Human Services, or a related field
Three years of workforce development, adult education, training, or career services experience
Three years of supervisory or management experience in a human services environment
Knowledge of workforce development systems, career pathway models, adult learning principles, and workforce funding requirements
Demonstrated commitment to helping individuals achieve employment and career success
Strong team leadership and staff development abilities
Knowledge of adult learning principles and instructional best practices
Experience working with individuals from diverse backgrounds and barriers to employment
Strong presentation, communication, and relationship-building skills
Ability to analyze data, identify trends, and improve program performance
Creative problem-solving and strategic thinking abilities
Proficiency with Microsoft Office and data management systems
Directly supervises a team of approximately 8-10 workforce development professionals, including Intake Specialists, Career Navigators, and Skills Instructors.
Up to 25% travel
Personal vehicle required
Occasional local and regional travel throughout Goodwill's service area

Nice To Haves

Master's degree
Experience managing grant-funded workforce development programs
Strong relationships within local workforce, education, or employer communities

Responsibilities

Lead day-to-day operations of workforce training programs from recruitment through credential attainment and job placement
Oversee program schedules, training cohorts, participant enrollment, and training logistics
Ensure compliance with grant requirements, contracts, funding sources, and organizational policies
Monitor program outcomes including enrollment, retention, completion, credential attainment, and employment results
Maintain accurate participant records, reporting, and program data integrity
Supervise and develop a team of Intake Specialists, Career Navigators, Skills Instructors, and other workforce development staff
Establish performance expectations and accountability standards
Foster a participant-centered culture focused on engagement, support, and continuous improvement
Coach staff on case management, interviewing, participant assessment, and barrier reduction strategies
Serve as the primary liaison with training providers, educational institutions, and industry partners
Research labor market trends and workforce needs to identify new training opportunities
Recommend improvements and new credentialed programs based on employer demand and participant needs
Collaborate with organizational leadership to strengthen career pathway, job readiness, and reentry programming
Assist with budget planning and resource allocation
Monitor program revenues and expenses
Prepare reports on program performance, participant outcomes, and operational effectiveness