Skills Trainer

Northeast Arc•Lynn, MA

2d•Hybrid

About The Position

The Northeast Arc helps people with disabilities become full participants in the community; choosing for themselves how to live, learn, work, socialize and play. The Skills Trainer plays a meaningful, community-facing role within Northeast Arc's Personal Care Management (PCM) program, directly supporting that mission every day. The Northeast Arc Personal Care Management (PCM) program serves about 5,000 individuals living in communities throughout northeastern Massachusetts, Greater Boston, and the Metro West area. As a Skills Trainer, you will work at the heart of this program, helping people with long-term disabilities navigate the MassHealth Personal Care Attendant (PCA) program so they can live at home with greater independence and confidence. The Skills Trainer assists service recipients in the application for and management of Personal Care Attendant (PCA) program services. This includes assessing personal care needs, guiding consumers through the application process, and providing hands-on education so they are equipped to successfully manage their own care. The role combines office and community-based work, offering variety and the opportunity to build genuine, lasting relationships with the individuals you serve.

Requirements

High School Diploma or equivalent required.
Strong interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong interviewing and assessment skills.
Excellent written and verbal communication skills.
Must be proficient in Microsoft Office applications and entering narrative and other data into a database.
Valid driver's license and access to a reliable vehicle.
Must successfully complete and pass all required background checks as a condition of employment.

Nice To Haves

BA/BS in Human Service field preferred.
Prior experience providing service to individuals with disabilities preferred.
Bilingual a plus.
Experience with home visiting and previous work with individuals with disabilities preferred.

Responsibilities

Assess the personal care needs of individuals in collaboration with a nurse and occupational therapist, and prepare PCA applications for submission to the consumer's insurer.
Teach individuals how to successfully hire, train, supervise, and pay their own Personal Care Attendants once program approval is received.
Provide skills training to consumers with an active Prior Authorization, following the approved Medicaid curriculum, and educate them on all phases of the PCA program, including how to be an employer, hiring PCAs, managing PCA payroll and associated paperwork, and how to manage the personal care program.
Conduct home visits to assess consumer needs and deliver in-person support and training.
Maintain accurate and timely documentation of consumer interactions and progress in the program database.
Support consumers and surrogates through ongoing case management, responding to questions and changes in care needs.
Collaborate with the interdisciplinary PCM team, including nurses, occupational therapists, and administrative staff, to ensure coordinated, high-quality service delivery.
Participate in all department meetings and trainings related to the Medicaid PCA Program.

Benefits

Medical, dental, and vision coverage (for employees working an average 30 hours per week)
Generous paid time off, including vacation, sick time, and 12 paid holidays
Flexible Spending Accounts (health care and dependent care)
Group Life Insurance
Additional voluntary insurance options and discount programs
403(b) retirement plan with limited company match
Employee Assistance Program and Mental Health Hub
Ongoing professional development (trainings, conferences, CEUs, and more)
eAcademy online learning platform
Mileage reimbursement (where applicable)
Additional perks including employee discounts and more