Skilled Trades Dispatcher
About The Position
Service Minds is looking for a highly organized and energetic Dispatcher to join their team. In this essential role, you’ll serve as the bridge between customers and technicians—ensuring seamless scheduling, clear communication, and top-tier service delivery. Service Minds is proud to be part of a leading network in the home services industry, which includes nationally recognized brands like Mister Sparky, One Hour Heating & Air Conditioning, and Benjamin Franklin Plumbing. They are known for their commitment to excellence, innovation, and exceptional customer experiences. As a Service Minds team member, you’re not just joining one company—you’re becoming part of a powerful network that supports your growth, offers multiple career paths, and provides access to valuable benefits across skilled trades.
Requirements
- Experience in dispatch operations, ideally in a fast-paced, service-driven environment.
- Proficiency with dispatch software (such as ServiceTitan) or similar platforms.
- Strong multitasking and organizational skills.
- A calm, professional demeanor under pressure with strong problem-solving abilities.
- Excellent written and verbal communication skills.
- A team-first attitude and eagerness to learn and grow in a collaborative environment.
Responsibilities
- Deliver exceptional customer service by addressing inquiries, offering solutions, and ensuring customer satisfaction.
- Efficiently dispatch service technicians while optimizing routes and response times.
- Maintain consistent, professional communication with customers, technicians, and internal teams.
- Accurately record service details, technician hours, and job-related information in our dispatch system.
Benefits
- Competitive hourly pay starting at $20.00-25.00/hr based on experience, plus bonuses.
- FREE Health Savings Account (HSA) medical plan for employees, plus additional affordable health coverage options.
- Dental and vision insurance.
- Company-paid life insurance and long-term disability insurance.
- Paid Time Off (PTO) and paid holidays.
- 401(k) with employer match.
- Management-in-training programs and career growth opportunities.
- Employee discounts on services from Benjamin Franklin Plumbing, Mister Sparky, and One Hour Heating & Air Conditioning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
