Skilled Researcher

Perdue, Brandon, Fielder, Collins and Mott L.L.P.•Houston, TX

3d•$17 - $17•Onsite

About The Position

Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 14 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in seven states. For more information on our Firm, please visit our website at www.pbfcm.com.

Requirements

Previous office experience required
High School diploma or equivalent (Required)

Nice To Haves

1-2 years Call Center Experience preferred
6 months of experience within the call center at Perdue Brandon Fielder Collins and Mott preferred
Bilingual skills a plus, Spanish, Vietnamese a definite plus
Some college (Preferred)
Decision-making skills – Call Center professionals must be able to work independently and make decisions that balance the interests of the Firm, and the customer and make decisions that are cost effective.
Creative problem-solving skills – Every call is different, responding to these challenges demands quick and creative solutions.
Ability to effectively deal with difficult people – Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact.
Little need for control – People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
Tolerance for stress – Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos.

Responsibilities

Receiving inbound calls and/or make outbound calls to taxpayers to arrange payment agreements
Responsible for finding contact information and perform research on accounts, research lien holders, and requesting title work and probate as required
Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
Position requires ability to work in a very structured environment with a diverse workforce.
Meeting daily, weekly, and monthly production objectives.
Must be able to adapt to dynamic, quickly changing telecommunications environment.
Accountable for call quality, attendance, and adherence to work schedule results
Position requires training new hires
Must arrive on time and consistently adhere to schedule